Shipping Policy and Returns

Shipping Policy

Order Processing

- Order Confirmation: After placing your order, you will receive an email confirmation. Please review your shipping information carefully to avoid any delays.

- Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays. Once your order has shipped, you will receive a notification with tracking information.

Shipping Rates and Delivery

- Shipping Rates: Shipping charges are calculated and displayed at checkout based on the destination and shipping method chosen.

- Estimated Delivery Times:

- Domestic (Luxembourg): 2-5 business days

- Europe: 5-10 business days

- International: 10-20 business days

- Please note that these are estimated delivery times and actual delivery may vary.

Shipping Methods

- We offer various shipping options, including standard and expedited shipping. All available options and their costs will be presented at checkout.

Order Tracking

- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Customs, Duties, and Taxes

- Baklain is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the customer's responsibility.

Damages, Issues, and Returns

- Damaged, Lost, or Stolen Packages: Baklain does not accept responsibility for damaged, lost, or stolen packages. We recommend contacting the shipping carrier directly to file a claim if you encounter any issues with your shipment.

- Returns: We do not accept returned packages. All sales are final.

- For any questions or concerns regarding your order, please contact us at info@baklain.com. We are here to help!

Thank you for shopping with Baklain. We appreciate your business and strive to provide you with the best service possible.